Terms of service

These Terms of Service (the Terms) govern your access to and use of the RecruitIQ platform, websites, applications, and related services (together, the Service), which are provided by OneNeural, Inc. (OneNeural, we, us, or our). By creating an account, clicking to accept, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you may not use the Service.

If you use the Service on behalf of an organization (a Customer), you represent that you are authorized to bind that organization to these Terms, and you and your refer to that organization. Each person you allow to access your workspace is an Authorized User, and you are responsible for their acts and omissions.

RecruitIQ is an agentic applicant tracking system. Within your workspace, AI agents help draft requisitions and screening kits, structure and score applicants against your criteria with cited evidence, schedule and track interviews, draft evaluations, and propose pipeline moves, while actions that are consequential or outward-facing are held for human approval.

The Service is currently offered as a private beta. It is provided on an as-is and as-available basis, may contain errors, may change, and may be modified, suspended, or discontinued in whole or in part at any time without liability. We do not offer any uptime, availability, or support commitment during the beta unless we agree to one in a separate written order.

You must be at least 18 years old and able to form a binding contract to use the Service. Authentication is handled through our identity provider; you are responsible for maintaining the confidentiality of credentials, for all activity under your account, and for promptly notifying us of any unauthorized use. You agree to provide accurate account information and to keep it current.

Customer Data means all data, documents, and content that you or your Authorized Users submit to the Service or that candidates submit into your workspace, including requisitions, candidate profiles, resumes, interview notes, and evaluations. As between you and us, you own and are responsible for your Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service and as otherwise permitted in these Terms and the Privacy Policy.

You are solely responsible, and represent and warrant, that:

• you have all rights, permissions, and lawful bases needed to collect the Customer Data and to have us process it, including any notices to and consents from candidates required by applicable law;
• your use of the Service complies with all laws that apply to you, including employment, anti-discrimination, equal-opportunity, data-protection, and consumer-protection laws;
• where the law regulates automated or AI-assisted employment tools (for example, bias-audit, transparency, or advance-notice requirements such as New York City Local Law 144, the Illinois and Maryland video-interview laws, the EU AI Act, or the Colorado AI Act), you are responsible for determining whether those requirements apply to your use and for satisfying them, including any candidate notices, disclosures, audits, and impact assessments; and
• you will make and are responsible for all hiring, screening, and employment decisions, and you will provide any accommodations and human review that the law or good practice requires.

Where you use the Service to process personal data of individuals in a jurisdiction with a controller-processor framework (such as the GDPR or UK GDPR), you act as the controller and we act as your processor with respect to Customer Data, and our Data Processing Addendum governs that processing.

The agents produce decision support, not decisions. Scores, rankings, summaries, recommendations, and drafts are generated by automated systems, may contain errors, omissions, or bias, and must not be relied upon as the sole basis for any consequential action. The Service is designed so that a human reviews and approves anything consequential or outward-facing, and you agree to keep meaningful human review in place. You are responsible for evaluating the accuracy, completeness, and suitability of any output for your purposes. We do not warrant that outputs are accurate, complete, non-infringing, or fit for any particular purpose, and outputs do not constitute legal, employment, or professional advice.

You will not, and will not permit anyone to:

• use the Service to unlawfully discriminate or to violate any employment or civil-rights law;
• submit data you do not have the right to process, or infringe the rights of any person;
• attempt to breach tenancy isolation, access another organization's data, or probe, scan, or circumvent security;
• reverse engineer, decompile, or attempt to extract source code or model weights, except to the extent this restriction is prohibited by law;
• scrape, resell, sublicense, or provide the Service to third parties as a service bureau;
• use the Service to build a competing product, or to train a machine-learning model that competes with us;
• upload malicious code, or interfere with or place undue load on the Service; or
• use the Service other than as expressly permitted by these Terms.

We and our licensors own the Service and all related software, models, interfaces, and content, and all intellectual-property rights in them. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term, solely for your internal business purposes and subject to these Terms. No rights are granted except as expressly stated.

If you send us feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you. We may create and use aggregated or de-identified data derived from use of the Service, provided it does not identify you, any Authorized User, or any candidate, and provided we do not use your Customer Data to train foundation models.

The Service relies on third-party infrastructure and sub-processors (for example, cloud hosting and storage, document extraction, authentication, and model providers). Your use of any third-party service you connect to the Service is governed by that provider's terms. We are not responsible for third-party services, and their availability may affect the Service. A current list of sub-processors is available on request and is described in the Privacy Policy.

The private beta may be provided at no charge, and we may introduce fees for the Service or for particular features on a going-forward basis. If we introduce fees, we will give you notice and an opportunity to decline before they apply to you. Unless stated otherwise, fees are exclusive of taxes, which are your responsibility.

Each party may access non-public information of the other that is marked or reasonably understood to be confidential. The receiving party will use the disclosing party's confidential information only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to personnel and advisors who need it and are bound by confidentiality. This section does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party.

These Terms apply while you have an account or otherwise use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure for us or others, or if we discontinue the Service. On termination, your right to use the Service ends. We will, on request made within 30 days of termination, make Customer Data available for export in a commercially reasonable format, after which we may delete it in the ordinary course, subject to legal retention requirements and routine backups. Sections that by their nature should survive termination will survive.

To the maximum extent permitted by law, the Service and all outputs are provided as is and as available, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure, or that outputs will be accurate or reliable. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service or these Terms, even if advised of the possibility. Except for your payment obligations and either party's indemnification obligations, each party's total aggregate liability arising out of or relating to these Terms will not exceed the greater of the amounts you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred US dollars (US $100). These limits apply in the aggregate and regardless of the theory of liability.

You will defend, indemnify, and hold harmless OneNeural and its affiliates, officers, and personnel from and against any third-party claims, damages, liabilities, and reasonable costs (including attorneys' fees) arising out of or relating to your Customer Data, your use of the Service, your hiring and employment decisions, or your breach of these Terms or of applicable law. We will provide prompt notice of any claim and reasonable cooperation, and you will not settle any claim in a way that imposes obligations on us without our consent.

We maintain technical and organizational measures designed to protect Customer Data, including encryption in transit and at rest, tenant isolation, role-based access controls, malware scanning of uploaded files, and access logging and monitoring, as further described in the Privacy Policy. Where we process personal data on your behalf as a processor, our Data Processing Addendum (available on request) applies and, in the event of a conflict about that processing, controls over these Terms. If we become aware of a breach of security leading to the unlawful destruction, loss, alteration, or unauthorized disclosure of Customer Data, we will notify you without undue delay and provide information reasonably available to us.

Each party will comply with the laws that apply to it in connection with the Service. You represent that you and your Authorized Users are not subject to sanctions or located in an embargoed region, and you will not export, re-export, or use the Service in violation of applicable export-control, sanctions, or anti-corruption laws. You will not use the Service for any purpose prohibited by law.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and, where applicable, by the United States Federal Arbitration Act. Except for claims that may be brought in small-claims court, and except for either party's right to seek injunctive relief to protect intellectual property or confidential information, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by a recognized arbitration provider under its commercial rules, seated in Delaware and conducted in English.

Class-action waiver. Disputes will be resolved only on an individual basis, and neither party may bring a claim as a plaintiff or class member in any class, consolidated, or representative proceeding. If this waiver is found unenforceable, the arbitration agreement is void as to that dispute. You may opt out of arbitration by notifying us in writing within 30 days of first accepting these Terms.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example by posting the updated Terms with a new effective date or by contacting you. Changes take effect when posted unless stated otherwise, and your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms, together with the Privacy Policy and any order or addendum we agree in writing, are the entire agreement between the parties about the Service and supersede prior agreements on that subject. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to us should be sent to the contact below, and legal notices may also be sent to OneNeural, Inc., [company mailing address].

Questions about these Terms can be sent to legal@recruitiq.ai.